HBO Max, the streaming service, offers a range of great HBO and Warner Brothers Discovery shows. However, it can be frustrating when you decide to turn on your favorite show but find HBO Max not working. Sometimes the app crashes, the audio won’t work, or you may be unable to sign in. Naturally, nobody can bear such a situation. However there are various solutions to implement and troubleshoot a problematic HBO Max app. Keep reading to uncover them.

Method 1: HBO Max Crashing

The HBO Max app can crash unexpectedly. But there are ways to make the app work again.

• You must have the latest version of HBO Max.
• Update apps on Smart TV and enable the auto-update feature.
• Clear the app cache to make the HBO Max app work again.
• Head to the ‘Settings’ of your Fire TV Stick.
• Now, choose ‘Applications’ followed by ‘Manage installed applications.’
• Choose the HBO Max app and select ‘Clear cache.’
• If you are watching HBP Max on the browser, clear its cookies.
• After that, log out of the app and log back in.
• If the issue still does not resolve, re-install the application.

Method 2: Streaming Problems with HBO Max

Many people wonder why is HBO Max not working when they encounter streaming problems like buffering issues and slow-loading

Here’s how to resolve these issues.

• Examine the internet speed of your network.
• A bad internet connection is majorly responsible for buffering and slow loading.
• Turn on the Wi-Fi connection to see if HBO Max works better.
• Check whether HBO Max’s server is working fine or not.
• Go to sites like downdetector.com if you don’t find any movie or TV slow loading.
• You can also look at the Twitter handle of HBO Max Help to find out if they have communicated about any outage.
• In case there is no network issue or outage, delete the browser and app cache.

Method 3: Fix the Sound or Audio Problem with HBO Max App

People also need help with the audio on HBO Max. To resolve it, first, try watching another show and see if you can listen to the sound well.

• If you can, there’s an audio issue with your HBO Max app.
• Examine the audio levels on the media player.
• Then examine the audio levels of all other devices.
• If you’ve linked your computer to a television to play HBO Max, a defective HDMI cable can cause this problem.
• Relink the cable to your television and PC and examine for signs of damage.
• You can reverse the cable end and relink your devices to see if it works.
• Ensure that none of your devices are linked to headphones or Bluetooth speakers.

Method 4:  Buffering Issues with HBO Max

Many users complain about why is my HBO Max not working when it keeps buffering. Finding the app stuck on the loading screen is frustrating. So, use these fixes to troubleshoot the problem

• Fix the low connection speed.
• If you use Wi-Fi, check that the signal is strong. Otherwise, the video won’t stream.
• Use the internet on a different device and see if HBO Max is working there.
• Reboot the Wi-Fi router in the cable modem.
• If many people are using your network, make them stop their work for some time. This will allocate more bandwidth to your device.
• Use an Ethernet cord to get a more stable connection.
• Verify that the download speed of your network fulfills the minimum requirements of HBO Max. To stream HD videos, you need 5 MBPS. For 4K streaming, you require at least 25 MBPS

Method 5:  HBO Max Can’t Play Title

Getting the ‘Unable to Play’ title error message on HBO Max can point to various server-related issues. It also indicates an issue with the installation file of the app, outdated software, or poor internet connectivity. Use these tips to fix the issue of HBO Max can’t play title.

• Look if your device is using a supported platform.
• If your device is not supported by HBO Max, it won’t play titles.
• Sometimes, a VPN can lead to HBO Max not working. So, turn it off temporarily and check for the issue.
• Restart the device and refresh it and the network connection.
• Log out of the HBO Max account and log back in.
• Re-install the HBO Max app.
• Uninstall it first and then stream your shows after re-installing it.

Method 6: Resolve HBO Max Isn’t Available

Another frequent error message is ‘HBP Max isn’t available.’ It implies that you are using this streaming app in an area where it does not work.

• Check the list of countries where the app service is available.
• Although this app has wide availability, there might be some exceptions.
• You can use a VPN to stream from the app.
• However, it still doesn’t guarantee that it will fix the error. Sometimes the app detects VPN.
• Also, you need a country-specific credit card to sign up.
• If you are in a region where HBO Max isn’t available, you cannot stream videos.
• But you can play those that you downloaded earlier.
• All you need is to keep yourself signed into the app.
• Finally, it is a good idea to watch your favorite TV shows on another service if you have to remain in a country not supported by HBO Max

Method 7: Resolve the Inability to Sign into the App

You might be wondering why is HBO Max not working when you are unable to sign in. Here are some possible resolutions.

• Input a code in activate.hbomax.com to log into HBO Max on your Smart TV.
• If you find this code not working on certain devices on your phone, enter it into your computer.
• You cannot sign in with your email address if you’ve got HBO Max via a provider.
• Instead, sign in with the provider on the Sign-In page. Tap on the name of your TV service provider and adhere to the prompts on the screen to activate your account.
• If you get a message to subscribe to HBO Max, even if you have a subscription, sign out of your account.
• Then, head to the sign-in page and tap ‘Restore purchase.’
• You can also reset your account if you’ve forgotten your credentials.
• Head to the ‘Forgot password’ page of HBO Max and input your email address.
• You’ll soon get an email to reset your password.

Summing up

Now you know how to troubleshoot different HBO Max app issues easily. Find the fixes and tackle the specific problem you are facing. If you need additional help, speak to HBO Max customer service.